Operations Client Manager job with Farfetch

Operations Client Manager job with Farfetch

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Operations

We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.

New York

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York’s best connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the whole team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

The Role

The Client Management Team mission is to deliver the best value to our

B2B clients worldwide, by coordinating specialized teams and drive innovation in E-

commerce Operations. As Operations Client Manager you are expected to be a trusted

advisor to Platform Clients (FPS, SoF and PP) in the support phase, addressing their

business needs, strategic goals, and operational (recommended) targets. You are

responsible for ensuring that all operational/technical activities are closely aligned with the

strategy for each partner, allowing the full potential of the partnership to be achieved. You will

design, plan,implement and/or support solutions that will drive partners to achieve

operational success. You will work in alignment with different teams, such as Commercial,

Product, Tech, Production plus several Supply Chain expert teams, allowing you to leverage

your skills in areas such as e-commerce,retail and platform solutions

What You’ll Do

  • You will coordinate the Supply Chain expert teams in order to deliver the SLA and KPIs agreed with Platform Clients;
  • You will identify and manage Client risks and opportunities based on the process and the P&L analysis
  • You will troubleshoot client operation issues
  • Support the internal continuous processes improvement
  • You will be a champion in client engagement by developing relationships with the client’s key decision makers when it comes to Operational matters
  • Drive partner satisfaction by providing effective and reliable support.
  • You will be responsible for the Client Satisfaction metric;
  • You will build and present monthly/quarterly/seasonal business reviews

Who You Are

  • You are a professional with excellent verbal and written communication skills with all levels of the organization;
  • Independent, self-sufficient, and with strong negotiation skills;
  • You are experienced in operational troubleshooting
  • You are capable to multi-task and shift focus as required, with an excellent sense of prioritization and timing
  • You are detail-oriented with an aptitude for process optimization; also disciplined and organized
  • You have 3 years experienced in North America B2B success/account management environment (sales can also be considered)
  • You have fluent written and spoken English (C level);
  • You have advanced Microsoft PowerPoint skills
  • You are experience in and knowledgeable of E-commerce Operations (is a plus)
  • You have a professional understanding of luxury customers (is a plus)

Apply today to join the Platform Operations team!

I'm business helper , i have 20 year experience in business management sector. I help many business owners to grow business. My passion is helping fellow entrepreneurs and small business owners succeed.

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